Account
- How can I find my username?
- How can I reset my password?
- How can I update my profile on my Live Ultimate website?
Elixir
- Are you sure these are gluten-free?
- Can I consume The Ultimate Elixir if I am allergic to dairy, gluten, nuts, soy, and other allergens?
- Can I take The Ultimate Elixir if I am pregnant?
- Can I take The Ultimate Elixir more than once a day?
- How do I store The Ultimate Elixir?
- How does The Ultimate Elixir taste?
Orders
- How can I cancel the order?
- How can I make sure my Ambassador received credit for my order?
- How can I make sure my discount was applied to my recent order?
- I would like to sign up as an ambassador, how do I do this?
- My credit card was declined, how can I update my information and place my order?
- The carrier states my order was delivered but I cannot locate my order. What can I do?
Other
- Are the products safe for children and pregnant women?
- Do you have or sell samples?
- Do you ship internationally?
- How much does it cost?
- Is there free shipping?
- What are our packing materials made from?
Preferred Customers/Autoship Subscribers
- Can I add an additional product to my auto-order?
- Can I cancel my auto-order?
- Can I change the frequency that I receive my auto-order?
- I signed up as a Preferred Customer during a promotion, how can I make changes?
Refunds
- I did not realize I was subscribed, and I got an email stating my card was charged?
- I emailed to cancel my subscription and I still got charged, how can I get a refund?
- What is the status of my refund?
Shipping
View all articlesShrooms
- Can I take Ultimate Shrooms more than once a day?
- How are your mushrooms cultivated?
- How do you store the product?
- How does Ultimate Shrooms taste and how is it best consumed?
- How should I measure each dose of the Shrooms using a teaspoon?
- If I’m taking the Elixir daily, why do I need Ultimate Shrooms?
Skincare
- Can you take the skincare and nutritional products on a commercial airplane flight?
- Is the skincare unisex?
- What are the stem cells used for in the skincare collection?
- What are the steps for using the entire skincare line?
- What ingredients are in the skincare that keep it from going “bad”, the preservative?
- Why would I use the serum, the day/night cream, and the EyeLuminate?
Subscriptions
- How can I cancel my subscription?
- How can I change the duration of my subscription and make it bi-weekly/quarterly?
- How can I put my subscription on hold for a month?
Supplements
- Can I mix the supplements with hot water as well?
- Can I take both supplements at the same time?
- How does The Ultimate Elixir and Ultimate Shrooms taste?
- How long until l will feel the benefits?
- If I had to choose between The Ultimate Elixir and Ultimate Shrooms, which would be best?
- What does The Ultimate Elixir and Ultimate Shrooms do?