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Do you ship internationally?Yes, we do ship internationally. Keep in mind that each country has different customs and pricing and travel times may vary.
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The carrier states my order was delivered but I cannot locate my order. What can I do?If you have problems locating the order, please reach out to us via email at contact@liveultimate.com
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What are your shipping hours?Shipping hours are from 9 am – 3 pm ET. Items received after 3 pm ET get shipped out the next business day. Please note we do not ship on weekends or holidays.
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What is the shipment status of my order?Every customer receives an email with tracking information as soon as the order ships from our warehouse. Please note that our economy and FREE Shipping carrier transit time is 5-7 business days. Orders received after 3pm ET go out the next business day. If you have an additional question or it's been past the delivery date, please contact us via email at contact@liveultimate.com or on Live Chat, it may mean the carrier has lost the package.