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My username is not workingWe have recently transitioned as a compnay and have a new website. Notifications were sent to all our customers. If you have a username and password from our previous site, or if you had an ambassador from the old site, those credentials will no longer work. Please feel free to contact us at contact@liveultimate.com, we are happy to assist! PLEASE NOTE: If you are referecning a subscription, you will have to activate your account before the system will recognize your email.
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Forgot or Reset PasswordYou can click on the FORGOT PASSWORD when logging in and our system will send you a link to reset! You can also contact us at contact@liveultimate.com.
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How can I find my username?Your username is the email address you used at check-out or when you subscribed! If you do not remember your email address, please contact us at contact@liveultimate.com PLEASE NOTE: If you are referecning a subscription, you will have to activate your account before the system will recognize your email. You can do so using the email sent to you when you subscribed or you can contact us at contact@liveultimate.com or visit our website and Live Chat with us during out CS hours.
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I can't log in to my subscriptionWhen you subscribed on our new Shopify platform, the system sent you an email with your subscription account activation request! Live Ultimate accounts are optional and are not automatically created when you subscribe. Please activate your account so the system will recognize your email. You can do so using the email sent to you when you subscribed or you can contact us at contact@liveultimate.com or visit our website and Live Chat with us during out CS hours.