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I did not realize I was subscribed, and I got an email stating my card was charged?

If you have purchased any of our Preferred Customer promotions, a subscription is automatically created according to the terms and conditions of the promotion. If you are on auto-ship for any of our products, it means that you have agreed to be on a subscription. Our subscriptions are flexible and can be changed or canceled at any time.  

Please reach out to us either by phone at 1-844-309-3734 or by email at contact@liveultimate.com to check on your requested refund.